How can we help?
Find answers about orders, installation, billing and your router. Still stuck? Our team is a message away.
Getting started
How do I know which services are available at my address?
Use our coverage map to see the fibre networks and LTE providers in your area. We confirm availability for your exact address when you order.
Should I choose fibre or LTE?
If fibre is available, it's faster and more stable. 5G/LTE is a great option if fibre isn't in your area yet, if you rent, or if you need to get online quickly.
Are there any contracts?
No. All Boltnet packages are month-to-month. Give us a calendar month's notice to cancel.
Can I change my package later?
Yes. You can upgrade or downgrade your package. Contact us and we'll make the change for you.
Installation & delivery
Who installs my fibre?
The fibre network operator (for example Openserve or Vuma) installs and maintains the fibre line to your home. They'll contact you to arrange a date.
How long does fibre installation take?
It depends on the network operator. We'll give you an installation date as soon as your order is confirmed.
How is my LTE router and SIM delivered?
We courier your SIM and router (if ordered) to your door. Plug it in, switch it on and you're connected.
Is installation free?
Free installation is available on selected fibre networks. We'll let you know if any fees apply before you order.
Billing & account
How is my first month billed?
Uncapped fibre accounts are billed pro rata from your activation date, then the full monthly price from your next billing cycle.
How does Vuma Reach prepaid work?
Each prepaid voucher gives you 30 days of service. You can buy up to 6 vouchers at a time. Buy a new voucher before your current one runs out to avoid suspension.
What does "512Kbps after 150GB" mean?
Uncapped LTE packages run at full speed up to the stated threshold each month. After that you stay connected at the reduced speed shown until your next billing cycle.
How do I cancel?
Send us a cancellation request at least one calendar month before you want the service to end.
Router & Wi-Fi
Is the fibre router free?
On most fibre networks you get a free-to-use router. Openserve Web Connect packages don't include a router.
Which router do I need for LTE?
Uncapped 5G/LTE on MTN and Vodacom only works on approved routers. See the full list on our 5G/LTE page. Telkom LTE works with most 4G/5G routers.
How can I get better Wi-Fi at home?
Place your router in a central, open spot, away from thick walls, microwaves and fish tanks. For bigger homes, a mesh Wi-Fi system spreads the signal evenly to every room.
My internet is slow. What should I try first?
Restart your router, test with a device connected by cable if you can, and check whether many devices are streaming at once. If it's still slow, contact us and we'll check your line.