Terms of service
1. Services
Boltnet provides fibre, 5G/LTE and mobile data services delivered over third-party network operators. Service availability, speeds and installation are subject to the network operator at your address.
2. Month-to-month agreement
All packages are month-to-month. You may cancel by giving one calendar month's written notice.
3. Billing
Monthly fees are billed in advance. Uncapped fibre accounts are billed pro rata for the first partial month. Prepaid vouchers are valid for 30 days from activation.
4. Equipment
Free-to-use routers remain the property of Boltnet or the network operator and must be returned in good condition when your service ends.
5. Pricing
Prices may change. We'll give you reasonable notice of any price change before it takes effect.
Privacy policy
We respect your privacy and process personal information in line with the Protection of Personal Information Act (POPIA).
What we collect
Your name, contact details, installation or delivery address and the package you choose, along with information needed to provide and bill your service.
How we use it
To check coverage, provide and support your service, bill you and communicate with you about your account. We share information with network operators and couriers only as needed to deliver your service.
Your rights
You may ask to see, correct or delete your personal information. Email support@boltnet.co.za.
Fair use policy
Uncapped fibre packages are unshaped and have no data limits. Uncapped 5G/LTE packages include a full-speed threshold each month, shown on each package (for example 512Kbps after 150GB). After the threshold, your speed is reduced until your next billing cycle.
Services may not be used for unlawful activity, to send spam, or in a way that harms the network or other users.
